Disputes & Safety
Dibs.gg is a platform — we don't adjudicate transactions. Here's how to handle problems and how to protect yourself before they happen.
Report a listing
On any listing page, hit the Report button and pick a reason. 3 reports auto-hide the listing pending admin review.
Report a user
Email support@dibs.gg with subject "Report — @username" and include screenshots, transaction details, and any other evidence.
What Dibs does
- Auto-hides listings that hit the report threshold
- Suspends accounts with repeated violations
- Reviews appeals submitted to support@dibs.gg
What Dibs doesn't do
- Authenticate cards or verify grades
- Process payments or hold escrow
- Issue refunds or arbitrate transaction disputes
- Recover funds sent off-platform
Buyer precautions
- Verify the cert number with the grading company directly (PSA, CGC, BGS)
- Meet in public, well-lit spaces — malls, cafés, card shops
- Inspect the slab and card before paying
- Document condition with photos at the meetup
- Be wary of prices significantly below market
Seller precautions
- Confirm payment received before handing over the item
- For shipping, use trackable couriers and require signature
- Document packing and condition with photos
- Keep DM history until the transaction is complete
Escalation
For serious issues (fraud, threats, doxxing), email support@dibs.gg with full evidence. For criminal matters, contact local authorities — Dibs.gg cooperates with law enforcement when properly served.